- Free shipping worldwide by air, typically via FedEx or UPS.
- Once your order is placed, please allow 3 working Days for assembly depending on the doll and an additional 3-7 days for shipping time. All our dolls are hand made and thoroughly tested for quality before shipping.
- When shipped, you will be provided with the Fedex or UPS tracking code. All packaging is discreet. There are no labels, markings, or logos.
- We take product quality extremely seriously; every doll is thoroughly inspected and tested before leaving our studio.
- Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately. If the dolls is unused, we will honor a full refund of the doll + shipping to return the doll.
- We do not offer refunds for any other reason other than a product damaged on arrival.
International Orders: Customs Taxes and Import Duties
Note: For orders outside the United States and Canada, we are not able to provide assistance on taxes and duties charged by your country’s customs upon reception of the goods.